We set the industry standard in customer service.
At Cervis, we take great pride in our robust customer service efforts. It is truly the best service in the industry, offering each customer top advice and guidance from our highly responsive and experienced technical support team.
Our Service Department is very active, servicing over 2500 units annually to keep our customers happy and in operation with working product.
In industrial environments, it’s inevitable that damage to tools will occur and we recognize that turn around time for product service is important. That is why we measure success with an average repair turn around time of ten days.
Quality of product service is key to getting back in the game after a breakdown. For our customers that begins with the average tenure of our service technicians which is 13 years. Experience you can count on in our service department.
100% customer satisfaction is the attitude we have. Our service group will stop at nothing to ensure that our customers are 100% satisfied with our work.
Our History
Founded in 1992, Cervis, Inc. is a privately owned manufacturing company directed by the passion and dedication of its owners, who cultivate the growth of the company on a daily basis. We are supported by the unwavering commitment of our employees, who work day-in and day-out to provide our customers with high-quality products and superior customer service. This union of determination and commitment provides our customers with a partner that combines the dedication and drive of a small business with the knowledge and expertise of an industry force.
Cervis is a highly engaged company, working to release new products and technologies every year while actively participating in trade shows and other industry events that support our deep involvement in focus markets. Our goal is to stay connected to our customers through these activities, keeping them aware of our continuing growth in product and market expertise.
At its core, Cervis, Inc. is a product-development and manufacturing company. We maintain a full staff of product development engineers and a team of application engineers who assist the sales department in applying our products to customer applications. We have two manufacturing floors. Our sub-assembly department is responsible for manufacturing our printed circuit boards—using a fully automated pick-and-place machine—supported by a staff of quality inspectors and hand-assembly technicians.
Cervis, Inc. focuses on quality and continuous improvement, and operates under the following quality structures:
Quality management systems – Requirements
Explosive Atmospheres Part 34: Application Of Quality Systems For Equipment Manufacture